Policies

Refund Policy

1. Refund & Exchange Policy

Customers may request a full refund or exchange within 30 days of purchase, provided that:

The product remains unopened, in its original packaging, and in a resalable condition.
Proof of purchase (receipt or order confirmation) is provided.

2. Skin Reaction Policy

In the event of an adverse skin reaction, the following process applies:

Notify Dermaesthetics immediately by contacting [customer support contact details].
A consultation will be conducted to assess the reaction.
If it is determined that the reaction was caused by a Dermaesthetics product, the product will be exchanged for a more suitable alternative.

Please Note: Refunds will not be issued for opened or used products unless an exchange is approved due to a verified skin reaction.

Shipping Policy

We strive to deliver your orders promptly and efficiently.

Processing Time: All orders are processed and shipped within 48 hours (excluding weekends and holidays).

Shipping Costs:

Free shipping is available for orders over $150.
A flat shipping rate applies to orders under $150.
Shipping Areas: We currently ship exclusively within Canada.
Local Pickup: Free local pickup is available for those in the area. You will receive an email notification once your order is ready for pickup, along with detailed instructions.

If you have any specific delivery requests, feel free to contact us before placing your order.

Your privacy is a top priority at Dermaesthetics. We collect only the information necessary to process your orders, communicate with you, and enhance your shopping experience.

Information We Collect:

Contact information (e.g., name, email address, shipping address).
Payment details, securely processed through our trusted payment provider.
How We Use Your Information:
To fulfill your orders and provide updates on your purchase.
To improve our website and customer service.
To send you exclusive offers and updates.

We will never sell or share your information with third parties unless required by law. For any questions or concerns regarding our privacy practices, please contact us.